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FAQ's

 

How is the jewelry package?                  
                       
All jewelry is package in a  quality jewelry box that adds value and life to your purchase. These boxes are are easy to     
wrap when the jewelry is a gift.                  
                       
Are the leather goods guaranteed?                
                       
Floto products are guaranteed for their natural life and to be free of manufacturing defects. The products are made of natural   
materials which can vary slightly in color and texture.  These  slight variations in color are not considered defects but symptoms of the   
natural product.                    
                       
What is your return policy?                  
                       
Within 30 days of receipt of order full credit of the item price for any reason. If you are not completely satisfied with your     
purchase you may return it or exchange it for another item (shipping cost excluded).For items that are  damaged or defective  
 the full shipping cost will be refunded along with the product cost.            
                       
How do I return an item?                  
                       
You must email us at support@yourjewelryleatherstore.com to receive return/exchange instructions. When emailing returns please provide your  
Order ID number or order details so we may look up your purchase and expedite the return process.      

 

Shipping Page info        
We make all efforts to ship orders within 2 business days of receipt, but timing may varies by product.  We offer  FREE shipping on all orders within the continental united states using USPS (United States Postal Service) with delivery within 5 business days. For shipping outside the continental United States use the methods below: 
   
 Jewelry                     
 USPS First Clas International                                                       $11.00          
 
 Leather Goods                
 USPS Canada or USPS PO BOX / APO    $22 for 1 item-$5 each additional       
 UPS Europe / International     average cost $60-75        
 USPS Europe / International     $55 for 1 item-$10 each additional     
 Customers are responsible for paying duties and fees for items outside of USA